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SupportPal automatically converts support requests from various support channels into tickets and presents them all in a single grid. Filters can be applied to list tickets with certain details or features, and tickets can be given tags.
Users can submit tickets through the web interface, where you can define custom fields that the user may need or wish to fill out.
Emails submitted by users are directly converted into tickets, with a different email address used for each department. Further replies by the user are added to the same ticket.
Utilise the API to open and reply to tickets through code. The comprehensive REST API will let you easily use the help desk functionality in your other software.
Create fully customisable embeddable help widgets to show on your website(s), making it easier for your users to search knowledgebase articles or contact you.
Tweets directed to your Twitter handle are converted to support tickets, with support for multiple accounts. SupportPal lets you reply with a public directed tweet or a direct message to the user.
Messages posted on your Facebook page wall and to your account are converted to support tickets, with support for multiple pages. SupportPal lets you reply directly to the wall post or message.